Privacy Policy

Who we are and what this policy covers

A+ Fence Repair & Installation is a family-owned fence repair, installation and staining business at 5607 County Rd 6170, Lubbock, TX 79415. This Privacy Policy explains what information we collect when you visit this website, call us, or ask for an estimate, how we use it, who we share it with, and the choices you have. It applies to this website and to the estimate requests, calls, texts and emails that come from it.

Last updated: November 12, 2026. If we change this policy we will post the new version here and update the date at the top of this section.

Information we collect

Information you give us. When you request an estimate, call, text or email A+ Fence Repair & Installation, we collect the details you choose to provide: your name, phone number, email address if you include one, the town or property address where the fence is, what you need done (for example repair, a new build or staining), any notes you type into the form, and whether you asked for the website discount or agreed to receive text messages.

Information collected automatically. When you visit this website our hosting and analytics tools collect standard technical information: the pages you view, the page that referred you, the approximate region of your connection, your browser and device type, and the date and time of your visit. This is collected through cookies and similar technologies described below.

Information we do not collect on this website. We do not ask for or store payment card numbers, bank account details, Social Security numbers or driver's license numbers on this website, and the estimate form has no field for them. Please do not type them into the form.

How we use information

We use the information you give us to answer your request, schedule a visit to look at the fence, prepare and send your estimate, do the work you hire us for, send appointment reminders and project updates, apply any promotion you asked for, and keep records of the jobs we have done.

If you check the optional text-message box on the estimate form, we use your phone number to text you about your estimate request, appointment scheduling and fence project updates. Agreeing to texts is optional and is not a condition of buying anything from us. Message frequency varies, message and data rates may apply, and you can reply STOP at any time to stop receiving texts or HELP for help.

We use the technical information collected automatically to keep the website secure, to protect the estimate form from spam, to understand which pages are useful to visitors, and to measure whether our advertising brings people to the site.

Cookies and the tools this site uses

This website uses a small number of third-party tools. We name them here so you know exactly what runs on the site:

Google Tag Manager and Google Analytics 4. These measure site traffic, such as which pages are visited and from where, and record when a visitor taps a phone number. In the United States these tools run by default; you can turn the analytics and advertising categories off at any time from the cookie banner or the "Change cookie preferences" link in the Your privacy choices section below. For visitors in the European Economic Area, the United Kingdom and Switzerland they stay off until you accept them.

WhatConverts lead attribution. The tag container operated by our website provider also loads WhatConverts, a tool that records which search, ad or referral brought a visitor who then called or sent an estimate request. It is governed by the advertising category in the cookie banner. If we run Google Ads in the future, Google Ads conversion measurement will be added to the same category and this policy will be updated.

Google reCAPTCHA Enterprise. Protects the estimate form from automated spam. It evaluates how the form is used and is subject to the Google Privacy Policy and Terms of Service.

Form delivery. The estimate form is delivered to us through a form relay operated by CI Web Group, the company that builds and hosts this website. The relay sends your request to our business email and keeps it only as long as needed to deliver it reliably.

Cookie preference cookie and session storage. A first-party cookie named ap_consent remembers the cookie choice you made so we do not ask again on every page. The site's browser session storage temporarily holds the fence options you picked in the fence designer and the form you last submitted, so the estimate form and thank-you page can show them; this stays on your device and is cleared when you close the browser.

This website does not use chat widgets, call-tracking numbers, social media pixels, or session recording tools. The contact page and footer show an embedded Google Map of our shop, which loads from Google and is subject to the Google Privacy Policy. Links to our Google Business Profile, Google Maps directions, Facebook, Instagram and the Better Business Bureau take you to those companies' sites, which have their own privacy policies.

How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. A+ Fence Repair & Installation shares personal information only with the service providers who help us run the business and this website: our website builder and host (CI Web Group), the Google tools named above, our email provider, and any material supplier or crew member who needs the job address to do the work you hired us for. These providers may use your information only to provide their services to us.

We may also disclose information when the law requires it, to respond to a lawful request from a public authority, to protect our rights or property, or to protect the safety of a person. If the business is ever sold or merged, customer records may transfer to the new owner under this same policy.

Data security and retention

We use reasonable administrative and technical safeguards to protect your information: the website is served over HTTPS, the estimate form is protected against automated abuse, and access to our business email and job records is limited to the people who need it. No method of transmission or storage is completely secure, so we cannot promise absolute security.

We keep estimate requests and job records for as long as we need them to serve you, to honor any work guarantee, to keep required business and tax records, or to resolve a dispute, and then we delete or anonymize them. Website analytics data is kept according to the retention settings of the tools named above.

Payment security

A+ Fence Repair & Installation does not take payments through this website. Card numbers, bank details and other payment information are never entered on, transmitted through, or stored by this site. Payment for completed work is arranged directly with Blake at the job, and any card payment is handled by the payment processor's own equipment or hosted page, never by our web pages.

Children

This website is for homeowners, property managers and businesses in the South Plains. It is not directed to children under 13 and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

Your choices

Estimate and job information. You may ask us to access, correct or delete the personal information we hold about you by calling (806) 535-5351 or emailing fencerepairlubbock@gmail.com, or by writing to the address below. We will confirm your identity before acting on the request.

Text messages. Reply STOP to any text from us to opt out, or tell us by phone. Replying HELP returns help information.

Cookies. Use the cookie banner when you first visit, or the "Change cookie preferences" link below, to turn analytics and advertising cookies on or off. Your browser settings can also block or delete cookies, although parts of the site may then not work as intended.

Your privacy choices

Your California Privacy Rights. Do Not Sell or Share My Personal Information. This section is for California residents and explains the rights you have under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). A+ Fence Repair & Installation does not sell your personal information and does not share it for cross-context behavioral advertising. You may still tell us you want to opt out, and we will honor it.

Categories of personal information we collect. In the 12 months before the date above we collected: identifiers (name, phone number, email address, property address); commercial information (the service you asked about, estimates and job records); internet activity (pages visited, referring page, browser and device type, collected through Google Tag Manager and Google Analytics 4); approximate geolocation derived from your connection; and the content of the messages you send us. We collect it directly from you and from the cookies and tools named in the Cookies section.

Sharing disclosure. We disclose personal information to the service providers listed under How we share information for a business purpose only. We have not sold personal information and we have not shared it for cross-context behavioral advertising in the 12 months before the date above. We do not use or disclose sensitive personal information for purposes that require a right to limit.

Your rights. You have the right to know what personal information we collect, use and disclose; to request a copy of it; to request that we delete it; to request that we correct inaccurate information; to opt out of the sale or sharing of personal information; and not to be discriminated against for exercising any of these rights. We will not deny you service, charge a different price or provide a different level of service because you exercised a privacy right.

How to exercise your rights. Call (806) 535-5351 or email fencerepairlubbock@gmail.com and say "privacy choices", or write to the address in the Contact section. We respond to verifiable requests within 45 days and may extend once by a further 45 days with notice. You may use an authorized agent to make a request on your behalf; we will ask for proof that the agent is authorized.

How to opt out on this site. Choose Change cookie preferences to turn the advertising and analytics categories off, or use the cookie banner when you first visit. We also honor the Global Privacy Control (GPC) browser signal: when your browser sends it, advertising cookies are turned off automatically with no action needed from you.

Business contact for privacy requests. A+ Fence Repair & Installation, 5607 County Rd 6170, Lubbock, TX 79415. Phone: (806) 535-5351. Email: fencerepairlubbock@gmail.com.

Last updated: November 12, 2026.

Contact

A+ Fence Repair & Installation, 5607 County Rd 6170, Lubbock, TX 79415. Phone: (806) 535-5351. Email: fencerepairlubbock@gmail.com.

Questions about this policy are answered by Blake Williams, the owner.